Zettabyte Return & Cancellation Policy
Last Updated:
Zettabyte Holdings Inc. (“Zettabyte,” “we,” “us,” or “our”) provides GPU compute instances under the Zettabyte Cloud Platform. This Return & Cancellation Policy applies to all customers using On-Demand or Reserved GPU instances.
1. On-Demand Instances
· Charges apply by the hour (or fraction thereof).
· Once usage is billed, no refunds will be provided.
2. Reserved Instances (Fully Prepaid)
· Payment is collected in advance for the full reserved term (e.g., 3 months, 6 months).
· Once payment is made, no cancellations or refunds are available.
· Access to GPU resources continues until the end of the reserved term.
3. Compliance With Law
· In the event of a material service failure not attributable to you, Zettabyte will provide service credits to your account as the standard remedy.
· Nothing in this policy affects any non-waivable statutory rights you may have under the Consumer Protection Act of Taiwan (中華民國消費者保護法) or other applicable laws.
4. Contact
Zettabyte Holdings Inc.
No. 167, Xinhu 3rd Rd., Neihu Dist., Taipei City 114065, Taiwan (R.O.C.)
Tax ID: 00227684
Email: info@zettabyte.com
Website: https://zettabyte.com/